Legal
Privacy Policy
This policy explains how Propizo collects, uses, stores, and protects personal data in line with UK GDPR and the Data Protection Act 2018.
1. Who We Are
Propizo provides property management software for UK landlords and letting teams. For data protection matters, you can contact us through the Contact page.
2. Data We Collect
We may collect identification and contact details, account credentials, operational property data, support communications, and technical data such as device and log information.
3. How We Use Data (Lawful Basis)
- Contract: to provide and maintain the service you request.
- Legitimate interests: service improvement, fraud prevention, and platform security.
- Legal obligation: to comply with UK legal and regulatory requirements.
- Consent: where required for marketing communications.
4. Data Sharing
We may share data with trusted processors who provide infrastructure, analytics, support, and communications services under contractual safeguards.
5. International Transfers
Where data is transferred outside the UK, we apply appropriate safeguards such as standard contractual clauses and equivalent protections.
6. Retention
We retain personal data only as long as necessary for service delivery, legal obligations, dispute resolution, and security purposes.
7. Your UK GDPR Rights
- Right of access
- Right to rectification
- Right to erasure (where applicable)
- Right to restriction of processing
- Right to data portability
- Right to object
- Rights relating to automated decision-making and profiling
8. Security
We apply technical and organisational controls including access management, encryption in transit where applicable, monitoring, and role-based permissions.
9. Complaints
If you are unhappy with how your data is handled, you can contact us first, and you also have the right to complain to the UK Information Commissioner’s Office (ICO).